Shipping and Returns

When can I expect to receive my Donata Skinfood package? 

We offer First Class Shipping and Priority Mail to Domestic customers. Due to slow downs with USPS, we are experiencing extra delays in sending our products to our Tribe. While we have no control over this - we are working on adding new shipment options to our website. As of now, please anticipate delays in receiving your order.

STANDARD: 1st Class USPS 3-7 business days from ship date, not order date.
PRIORITY INSURED: 1-3 business days from ship date, not order date.
Please note: the above estimates do not include processing and shipping time. After you’ve placed an order, please allow an additional 7-10 business days to receive your shipping confirmation with tracking details and then your shipping time to receive for CBD products. 

I need my order expedited. What can I do?

If you need your item expeditiously please contact us at to accommodate you. Depending on the size of the order there may be an expedited processing fee.

We cannot guarantee anything as we ship our orders out in small batches but we want to do everything we can to make sure our tribe gets what they need! Feel free to fill out the form below with your request.

What do I do if my order hasn't been delivered yet? 

Track your order with the tracking number provided to you. Please note, at times USPS will not enter the step by step tracking of your product when it leaves Miami. Then miraculously it will show up on the tracking system or better yet on your doorstep. Please contact USPS once your timeframe has passed to open a case if you do not receive your package.

We have no control over what happens to your package after it leaves the warehouse! Please contact us at with any questions.


It says my order will be here in 2-5 days, why haven't I received it yet? 

Our process is order, process, and then ship. It takes us 7-10 days to process orders so even if you have elected for a 2 day shipping period, you will still need to wait for at least a week for your order to be processed. With that being said, your Skinfood will be worth the wait and we encourage you to plan ahead!

Step 1: Place your order
Step 2: Allow us 7-10 days for processing
Step 3: Your order is shipped and will be delivered in the selected timeframe

Do you offer refunds or returns?

No returns, exchanges, or cancellations. If you are not 100% satisfied with your Skinfood, please contact us at or fill out the contact form below.

I didn’t receive my full order or the wrong variant of my order, what should I do?

Please email with the following info:
  • *Full Name
  • *Order #
  • *Picture of invoice
  • *Picture of personalized note
  • *Picture of your full order

I entered the wrong shipping address, what do I do?

Orders are pulled within 24 hours. We can not guarantee that we will be able to make the change in time. Please email with your correct address.

Contact Us

Have a question we couldn't answer above? Reach out to us below:

For product or order related inquiries, please contact 
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For general business inquiries, please contact